Open Roles
Current openings
Handle customer interactions through voice and non-voice channels, resolve queries, provide accurate information, and ensure a positive customer experience while maintaining service quality.[Evening shift]
Key Responsibilities
- Handle customer calls and respond to customer queries
- Provide accurate information and resolve customer issues
- Manage email, chat, and other non-voice interactions
- Maintain proper customer records and documentation
- Follow company processes and quality standards
- Escalate complex issues to the appropriate team
- Achieve assigned performance and productivity targets
- Maintain professional communication with customers
- Collaborate with internal teams for issue resolution
Skills Required
- Good English Communication Skills
- Basic Computer Knowledge
- Customer Handling Skills
- Good Listening & Communication Skills
- Email and Chat Support
- Problem-Solving Skills
- Basic MS Office Knowledge
- Ability to Work in a Team
- Time Management
- Willingness to Work in Shifts
Develop and maintain responsive web applications using Python and modern frontend technologies. Work on backend development, database integration, APIs, and frontend implementation while ensuring application performance and quality.
Key Responsibilities
- Develop web applications using Python and Django
- Design responsive user interfaces using HTML, CSS and JavaScript
- Develop and integrate REST APIs
- Work with MySQL/PostgreSQL databases
- Implement authentication and application features
- Debug and troubleshoot application issues
- Write clean, reusable and maintainable code
- Collaborate with development and QA teams
- Test and optimize application performance
- Follow coding standards and project requirements
Skills Required
- Python
- Django / Flask
- HTML5 & CSS3
- JavaScript
- REST API Development
- MySQL / PostgreSQL
- Git & GitHub
- Object-Oriented Programming
- Basic Frontend Development
- Debugging & Troubleshooting
- Responsive Web Design
- Good Problem-Solving Skills
Develop and maintain structured XML and EPUB content for digital publishing. Work with XML, HTML, CSS, images, tables, and document formatting while ensuring quality, accuracy, and publishing standards.
Key Responsibilities
- Develop and validate XML files based on project specifications
- Create and maintain EPUB 2/EPUB 3 digital publications
- Convert and format content from PDF/Word to XML and EPUB
- Handle images, tables, equations, references, and special characters
- Apply HTML/CSS styling for EPUB content
- Perform XML and EPUB quality checks and validation
- Fix formatting, tagging, and structural errors
- Follow client-specific XML/EPUB guidelines and standards
- Collaborate with production and QA teams
- Meet project deadlines and maintain content accuracy
Skills Required
- XML & XML Tagging
- HTML5 & CSS3
- EPUB 2 / EPUB 3
- DTD / XSD Validation
- XPath & XSLT – Basic Knowledge
- MathML – Basic Knowledge
- Image & Table Handling
- XML/EPUB Validation & Troubleshooting
- Good Attention to Detail
- Basic Python/JavaScript – Advantage
- Knowledge of Digital Publishing Standards
